ICIC bank fastag

I have taken an ICIC fastag last year,in Jan 2021 i have recharged my wallet for 3000,it showed me balance 3000.In Feb they transferred 1000,in March 2000,where they transfer no idea , complaint them,but no reply called them a lot but no particular way for ICIC fastag complaints , customer care people have no knowledge about their system.My customer ID is 11487217....

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